Refund policy
Refund Policy
At Black Feather Store, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return under the conditions below.
Return window
You may request a return within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or your order number is required.
Non-Returnable Items
The following items cannot be returned:
- Personalised or custom made products.
- Gift cards.
- Item marked as final sale.
- Products damaged due to misuse or improper handling by the customer.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photo of the item so we can review your request and provide a suitable resolution.
Return Shipping
Unless the item is defective or we shipped the wrong product, customers are responsible for the cost of return shipping.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method. Depending on your bank and payment provider, it may take 5-10 business days for the refund to appear.
Order Cancellation
Orders may be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled.
Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: blackfeather708@gmail.com
Store Name: Black Feather Store